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Travel and Private Insurance Claims: Which Documents to Get from a Korean Clinic
Quick answer: For a travel or private insurance claim after a clinic visit in Korea, most insurers ask for an itemized receipt, a medical certificate with the diagnosis, and sometimes copies of records or test results. Ask for them before you leave the clinic. Eunice Women's Clinic near Seongsu Station can issue an English medical certificate with diagnosis for 20,000 KRW (prices may change).
Why do insurers need special documents?
Travel insurance and international private health plans usually reimburse you after you pay the clinic yourself. To process a claim, the insurer needs proof of three things: that you received care, what the diagnosis was, and how much you paid. A simple card slip is rarely enough. Korean clinics can issue several official documents, but you normally need to ask for them. Getting them on the day of the visit saves time and an extra trip.
Which documents should I ask for?
| Document (English) | Korean name | What it proves |
|---|---|---|
| Receipt | 진료비 영수증 (jil-lyo-bi yeong-su-jeung) | The total amount paid |
| Itemized statement of charges | 진료비 세부내역서 (jil-lyo-bi se-bu-nae-yeok-seo) | Each test, procedure, and fee |
| Medical certificate with diagnosis | 진단서 (jin-dan-seo) | The diagnosis and doctor's signature |
| Visit or treatment confirmation | 진료확인서 or 통원확인서 | Dates of visits |
| Medical opinion letter | 소견서 (so-gyeon-seo) | The doctor's clinical opinion |
| Copies of medical records | 의무기록 사본 (ui-mu-gi-rok sa-bon) | Details of the consultation and results |
| Prescription copy and pharmacy receipt | 처방전, 약제비 영수증 | Medicine costs |
Every insurer is different. Before your visit, check your policy or claim form to see exactly which documents are required. Some insurers accept a receipt plus an itemized statement for small claims. Others require a signed medical certificate with a diagnosis code for every claim.
Is the medical certificate available in English?
Many Korean clinics can only issue Korean documents. If your insurer needs English, you may have to pay for a certified translation. Eunice Women's Clinic can issue a medical certificate in English that includes the diagnosis, signed by Dr. Eun Mi-na. Posted fees at the clinic (list last checked 2026-01-01; prices may change; confirm with the clinic):
- Medical certificate in English (including diagnosis): 20,000 KRW
- Korean medical certificate: 20,000 KRW
- Medical opinion letter: 20,000 KRW
- Insurance treatment-record confirmation: 20,000 KRW
- Visit or treatment confirmation: 3,000 KRW
- Medical record copies: 1,000 KRW for 1 to 5 pages, then 100 KRW per page from page 6
- Imaging CD: 10,000 KRW
See the English medical certificate service and medical records and certificates for details.
What should the medical certificate include?
Insurers commonly look for:
- Your full name as shown in your passport, and your date of birth
- The date or dates of treatment
- The diagnosis, often with an international disease code (ICD-10 code; Korea uses a version called KCD)
- A short description of the treatment
- The clinic's name, address, and official stamp
- The doctor's name, license number, and signature
Make sure your name is spelled exactly as in your passport. A mismatch between the passport and the certificate is a common reason for claim delays.
Can I get documents later?
Usually yes. In Korea, a medical certificate must be issued after the doctor has examined you, but you can request documents about a past visit later. Record copies are generally released only to the patient or to a person with proper authorization and ID. If you are leaving Korea soon, request everything before departure, because collecting documents from abroad is much harder.
Tips for a smooth claim
- Tell the reception staff at check-in that you need insurance documents. The Korean phrase is 보험 청구 서류 필요해요 (bo-heom cheong-gu seo-ryu pi-ryo-hae-yo).
- Pay by card if possible and keep the card slip as extra proof.
- Photograph every document before sending originals.
- Keep pharmacy receipts separately. Pharmacies issue their own receipts.
- Submit claims promptly. Many policies have time limits.
What if my claim is rejected?
Claims are often returned for simple reasons: a missing diagnosis, a name that does not match the passport, a missing doctor signature, or a receipt without item details. Read the insurer's reason carefully. In many cases, the clinic can issue an additional document, such as an itemized statement or a medical opinion letter, to fill the gap. Contact the clinic with the visit date and the exact wording the insurer needs. Keeping copies of everything you sent makes a second submission much faster.
What about Korean private insurance (실손보험)?
Some long-term residents buy Korean indemnity insurance (실손보험, sil-son-bo-heom). These insurers usually accept Korean documents, often a receipt and itemized statement, and many allow claims through a mobile app. Check your own insurer's rules.
For general cost information, read gynecologist costs in Korea and insurance and payment.
Book an appointment in English
Eunice Women's Clinic · 8F Bethel Place, 120 Achasan-ro, Seongdong-gu, Seoul · Seongsu Station (Line 2) Exit 3
Phone: +82-2-467-3100 · KakaoTalk channel · Naver Booking
Mon, Wed, Fri 10:00–19:00 · Tue & Thu 10:00–20:00 · Sat 10:00–14:00 · Lunch 13:30–14:30 · Closed Sundays & public holidays
Frequently asked questions
Can a Korean clinic write a medical certificate in English?
Some can, and many cannot. Eunice Women's Clinic issues medical certificates in English with the diagnosis for 20,000 KRW, signed by Dr. Eun Mi-na. Ask at check-in so the document can be prepared after your consultation. Prices may change; confirm with the clinic.
What is the difference between a receipt and an itemized statement?
A receipt (영수증) shows the total amount paid and the split between covered and non-covered costs. An itemized statement (세부내역서) lists each test, procedure, and medicine separately. Many insurers need the itemized statement to see exactly what was done.
Can someone else pick up my medical documents?
Korean law limits who can receive medical records. A family member or representative usually needs a signed consent form, a copy of your ID, and their own ID. Requirements differ by document, so call the clinic first to confirm what is needed.
Do I need a diagnosis code on my certificate?
Many insurers require a diagnosis code. Korean certificates usually include a KCD code, which is based on the international ICD-10 system. If your insurer has a special form, bring it to the clinic and ask whether the doctor can complete it.
Related pages
- English Medical Certificate
- Records & certificates
- English medical certificate
- Insurance & payment
- Gynecologist Cost in Korea
This page provides general health information for patients and does not replace a consultation with a doctor. Individual results vary. If you have severe pain, heavy bleeding, fainting or other urgent symptoms, call 119 or go to the nearest emergency room. Page updated September 2026.